Crown Rewards App Registration Casino Perth

Crown Rewards App Download and Initial Setup

Our Crown Rewards app forms the essential gateway for joining Casino Perth. It enables you to start your registration quickly on any mobile device. The app is designed to simplify registration while adhering to strict security protocols.

To install, access the App Store or Google Play Store and download our app. It requires iOS 12.0+ or Android 8.0+, with at least 150MB free space. A stable internet connection is necessary for smooth setup and ongoing use.

If you prefer desktop access, scan the QR code on our official website for a mobile-friendly registration form. This QR code refreshes every 30 seconds to maintain security integrity.

App Installation Requirements

The app also requires biometric authentication support such as fingerprint or facial recognition to enhance security. Your device’s camera is used for scanning identity documents during verification. If your device does not meet these requirements, alternative registration options are suggested within the app.

Personal Information Registration Process

To start creating your account, tap “Create New Account” in the Crown app. Enter your full legal name, residential address within Australia, date of birth, email, and mobile number. Accuracy is crucial to avoid delays in verification.

We verify your email through a confirmation link sent within five minutes. Your phone number is validated via SMS code, which remains valid for 10 minutes. PO boxes are not accepted as addresses; your current physical residence must be provided.

Document Upload Functionality

Within the app, use the built-in camera to scan your Australian driver’s licence, passport, or proof of age card. The system automatically detects edges and enhances image clarity. Manual capture is available if automatic scanning fails.

Images must be at least 1200×800 pixels and saved in JPEG or PNG format, with a maximum size of 5MB. Documents that are unclear or edited are rejected to maintain regulatory compliance.

Account Security and Verification Settings

When setting your password, the app enforces a minimum of eight characters, mixing uppercase, lowercase, numbers, and special characters. Simple or common passwords are declined with suggestions for stronger alternatives.

Two-factor authentication is enabled during setup, supporting SMS codes or authenticator apps. Backup options include a secondary email and customised security questions.

After five failed login attempts, your account locks for 15 minutes. To recover access, you may need to visit the Crown Rewards desk in person.

Privacy Settings Configuration

Users can tailor their data sharing preferences, including marketing opt-outs. Location services provide tailored offers based on your proximity to Casino Perth but require explicit consent. Notifications are divided into gaming updates, promotions, and emergency alerts.

In-Person Verification Requirements at Casino Perth

Registration is only complete after visiting the Crown Rewards desk for identity confirmation. This step complies with Australian gaming laws and activates your membership privileges. Online registration alone does not grant full access.

Bring original Australian or New Zealand driver’s licences, passports, proof of age cards, or valid foreign passports with visas. Photocopies or scans are unacceptable, and expired documents must be renewed prior to verification.

Crown Rewards Desk Locations and Hours

The main desk is located near the Crown Metropol entrance, open Sunday to Thursday from 8:30am to midnight, and Friday to Saturday until 2:00am. Additional service points with limited offerings operate during busy periods on the gaming floor and hotel lobby.

Membership Card Issuance and Activation

After successful verification, your physical membership card is printed on-site within five minutes. Cards feature your photo, membership number, and security elements. Activation occurs automatically at issuance.

These cards link to your app account, enabling point collection and benefit access. Lost or damaged cards can be replaced with nominal fees, and temporary cards are issued for immediate use.

Card Security Features and Technology

Our cards use RFID for contactless access to gaming machines and services. Embedded encrypted chips protect your data from unauthorised use. Magnetic stripes ensure compatibility with legacy equipment, working seamlessly without manual selection.

Staff may request photo verification alongside your card to prevent misuse. This layered security helps maintain account integrity.

Responsible Gaming Controls and Limits

During registration, you set responsible gaming limits that control your play duration and losses. These enforce daily, weekly, and monthly loss caps plus session time restrictions to promote safe gambling.

Limit changes require waiting periods: decreases take immediate effect, but increases need up to seven days. Cooling-off periods range from one day to six months.

Self-Exclusion Options and Support

Voluntary self-exclusion allows you to suspend play for three months or more. Reinstatement varies by term and typically involves assessments or committee review. Professional counselling is available for all excluded members.

Crown Rewards Benefits and Points System

Once your account is active, you begin earning points for gaming, dining, hotel stays, and entertainment purchases. Points accumulate at a base rate of one per dollar spent on eligible activities.

Tier levels—Bronze, Silver, Gold, and Black—unlock higher earning rates and exclusive privileges. Tier status is assessed over rolling 12-month periods based on points earned.

Mobile App Integration and Digital Services

The Crown app syncs instantly with your membership card showing live point balances, tier progress, and available offers. Push notifications keep you informed about promotions and expiring rewards.

Additional app features include a digital wallet supporting multiple payment methods and contactless transactions. Mobile check-in for hotels and dining, plus a digital concierge, offer personalised experiences.

Account Management and Ongoing Maintenance

Updating your profile depends on the information type. Address changes require proof within 30 days, but phone and email updates process immediately via the app. Security monitoring includes login location tracking and alerts for unusual behaviour.

Passwords should be updated regularly to maintain account safety. Marketing preferences can be adjusted anytime, with changes taking up to 48 hours to apply.

Annual account reviews ensure compliance and data accuracy. We notify members in advance with required documents. Completing reviews maintains your membership benefits uninterrupted.